Terms of service

Hope UnCapped provides conversational customer-care SMS messages and transactional account notifications to customers who contact us. Messages may include responses to customer questions, order confirmations, order-status updates, shipping and tracking information, delivery notices, returns, and support. We do not send promotional or mass-marketing messages through this SMS program.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for assistance, email hope@blacksnakex.com, call 347-971-3281, or visit https://hopeuncapped.com.

Consent to receive text messages is not a condition of purchase. For information about how we collect and use personal information, visit https://hopeuncapped.com/policies/privacy-policy

By using hopeuncapped.com you agree to these terms.

All products are sold by Hope UnCapped, a DBA of Black Snake X Inc.

Prices and availability may change without notice.

We are not liable for delays caused by shipping carriers or events outside our control.

Governing law: State of New York, USA.

  1. SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

 

  1. Types of SMS Communications:

If you have consented to receive text messages from Hope Uncapped, you may receive messages related to the following :

Customer Care 

Order Support

 Shipping Support 

Returns & Exchanges 

Product Support

Account Updates 

Account Verification

 Security Alerts

 Password Reset

 Notifications Account Status Notifications


  1. Message Frequency:
    Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your  Customer Care Order Support Shipping Support Returns & Exchanges Product Support.Account Updates Account Verification Security Alerts Password Reset Notifications Account Status Notifications.


  1. Potential Fees for SMS Messaging: 

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

  1. Opt-In Method:

You may opt in to receive SMS messages from Hope Uncapped in the following ways.

  • Verbally, during a conversation

 

  1. Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

 

  1.  Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.hopeuncapped.com

  • Additional Options: you can also reach us at 347-971-3281

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  1. Standard Messaging Disclosures:

  • Message and data rates may apply.

  • You can opt out at any time by texting "STOP."

  • For assistance, text "HELP" or visit our https://hopeuncapped.com/policies/privacy-policy and https://hopeuncapped.com/policies/terms-of-service pages.

  • Message frequency may vary